1. Do you ship worldwide?
Yes, we offer worldwide shipping to all countries. However, shipping services may vary depending on the policies and customs conditions of different countries to minimize processing time.
2. When will my order be shipped?
We process and ship orders within 3-5 working days after your order is placed.
3. What are the shipping times?
- Standard Shipping: 7-15 business days (may take longer for countries outside the US).
Please note that shipping times are estimated and start from the date the package is dispatched, not the date of the order. Delays may occur due to factors such as customs procedures or invalid addresses.
4. Will I receive a tracking number?
Yes, once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.
5. Why is my order delayed?
Due to increased traffic on our website and logistical challenges, some orders may take longer than usual to arrive. We are working hard to resolve these issues and ensure timely delivery. We also offer a COUPON refund for shipping delays as a gesture of appreciation for your patience.
6. What are the shipping days?
Our usual shipping days are Monday, Wednesday, and Friday (GMT+8), excluding holidays.
7. What if there are issues with my order?
To ensure the quality of your order, we carefully inspect all products before shipping. Due to recent scam orders, we are manually verifying orders, which may add up to 5 business days to the processing time. After verification, you will receive a tracking update via Order Track.
8. Will I have to pay import duties?
Customs and import duties may apply to international orders. These fees are charged by your local customs office or shipping service (DHL, FedEx, EMS, SF-Express). Please note that these charges are the responsibility of the recipient and vary by country.
9. Who can I contact for support?
If you have any questions or urgent issues, please reach out to us at sale@millstyling.com for assistance.